 There is a
sales force that you don't have to pay. It is made up of your customers. The
only thing you have to do to mobilise them is to exceed their expectations
In some respects there is not much difference
between ordinary and outstanding customer service. Small things have a big
impact. Taking the trouble to understand and respond accordingly doesn't
sound like much, yet so few companies and organisations are making the most
of their opportunities to impress customers. Maximise the value of your
marketing investment by converting more customers into advocates. Equip
yourself and your team to leverage the lowest cost sales and marketing
resources available - your customers good will.
- Experience the customers point of view
-
Recognise what constitutes outstanding customer care
-
Discover ways to deliver outstanding customer care
-
Develop communication skills
- Build
rapport with anyone
- Turnaround difficult customers
and situations
- Keep customers coming back
This course creates a clear and distinct model for
outstanding customer service and equips participants with the tools to
deliver it.
Course Contents
Customer Feedback
Small Groups |
