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Fee settlement terms for open courses
1) Prices
All prices will be as stated on this web site or otherwise
as communicated in writing. All prices exclude due taxes such as VAT.
Inclusions will be as described on this web site or otherwise in
writing at the time of booking. Invoices will be in pounds sterling.
All payments are required in pounds sterling.
2) Public Scheduled Course Place Bookings
An invoice for the full amount due will be sent on receipt of a
booking. Participant places will be reserved for 7 days. and
confirmed on receipt of fees.
3) Public Scheduled Course Place Payment by Credit Card
Places paid for by credit or debit card are reserved on receipt of
the credit card details. Fees are charged to the authorised card 21
days before course commencement, or on booking if later.
4) Public Scheduled Course Cancellation Charges
Cancellation charges will be waived if substitute delegates attend
the course. Cancellations made earlier than 21 days before course
commencement are subject to a 50% cancellation fee. Otherwise, the
full fee will remain due and payable.
5) Overseas Students for Public Scheduled Courses
For students who are not citizens of the European Economic
Community or the United States of America we have found it
necessary to modify our terms to prevent fraud. Special
terms will be provided on enquiry.
6) Refunds Relating to Public Scheduled Courses
If a course does not run or if a participant or customer concludes that application of
the principles taught in a SalesSense training course will not lead to a gain in value
of at least five times the fees paid within one year, then the fees paid may be reclaimed.
SalesSense will make a full refund of fees paid for the course concerned within
thirty days of receiving a written claim.
7) Learning Delivery
Learning delivery will be in accordance with the description offered on this web site or in writing at the time of
booking.
Fee settlement terms for 'In house' or bespoke
training, coaching, and consulting
1) Prices
All prices will be as stated on this web site or otherwise
communicated in writing. All prices exclude due taxes such as VAT
and any venue expenses. Inclusions will be as described on this web
site or otherwise in writing at the time of booking. Invoices will
be in pounds sterling. All payments are required in pounds sterling.
2) Booking
An invoice for twenty five percent of the full amount due will be
sent on receipt of a booking. This fee covers preparation work for
the service concerned and is not refundable except as provided for
in clause four. The twenty five percent deposit will be due thirty
days before delivery of the service or on receipt if the service is
scheduled to take place sooner than thirty days from the date of
booking.
3) Training Delivery
Service delivery will be in accordance with the description
offered on this web site or in writing at the time of booking.
4) Balance
The balance of the fees will be due seven days after delivery or
delivery in part if the work is to be carried out in more than one
stage. An invoice for the balance will sent on completion of the
work or stage.
5) Cancellation Charges
Outright cancellation of services booked will be subject to a 25%
cancellation charge, this being the amount of the deposit. In the
event that cancellation is notified in writing before the due date
of the deposit, no cancellation fee will be charged. Customers may
reschedule delivery without penalty.
6) Refunds
If a service offer is withdrawn by SalesSense or if a customer
concludes that application of the principles taught or advice offered
by SalesSense will not lead to a gain in value of at least five times the
fees paid within twelve months, then the fees may be reclaimed.
SalesSense will make a full refund of fees paid for the service concerned
within thirty days of receiving a written claim.
Fee settlement terms for electronically delivered
information, online learning, and information distributed on other
forms of media
1) Prices
All prices will be as stated on this web site or otherwise
communicated in writing. All prices exclude due taxes such as VAT.
Inclusions will be as described on this web site or otherwise in
writing at the time of booking. Invoices will be in pounds sterling.
All payments are required in pounds sterling.
2) Payment
Supply of online resources is subject to payment in
advance either by credit card, electronic
transfer, cheque, or bankers draft. Access to
online resources will be granted on receipt of
fees or, in the case of credit card payment, on
authorisation.
3) Delivery
Electronic materials and online learning will be delivered by email
or made accessible via this web site on receipt of payment. All
products requiring a physical delivery will be supplied according to
the delivery described on this web site and selected by the
customer or otherwise as agreed in writing.
4) Refunds
In the event of non delivery or should a customer conclude that
the information or learning supplied does not match the description
offered on this web site, then the fees paid may be reclaimed.
SalesSense will make a full refund of the fees paid, within thirty
days, subject to the return of any materials together with a signed
affirmation that the customer has deleted any electronic copies.
Please direct any questions by email to
customerservice@salessense.co.uk
or by telephone to +44 (0)118 933 1357 or by post to:
SalesSense
Wyvols Court
Swallowfield
Reading
RG7 1WY
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